Welcome to Friarwood Surgery Online
The doctors and staff at Friarwood surgery in Pontefract are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
All services are situated on the ground floor with access for wheelchairs.
NEW PHONE NUMBER
Our new number for all calls to the practice is:
Friends & Family Test
From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
If we could change one thing about your care or treatment to improve your experience, what would it be?
Please feel free to offer us your opinion of how you think we measure up against these questions by clicking on the 'take our patient survey' button at the bottom of this page.
NEW PATIENT PARTNER PHONE SYSTEM IS LAUNCHED!!!!
From Tuesday April 29th 2014 the surgery will begin piloting the Patient Partner automated phone system.
What is Patient Partner?
Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA's (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8am every morning.
How will it work?
When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.
When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.
Since Monday June 10th 2013 the surgery have operated a clinical call back system which has aimed to deal with same day patient clinical request needs.
How does it work?
When all our same day appointments have been booked, reception staff will offer patients a telephone call back from a clinician who will assess the clinical need of the patient’s request. The clinician will offer help and guidance for any minor illness etc, but may also decide to offer a same day appointment with the Nurse Practitioner or the on call GP if the request is deemed clinically urgent.
The pilot has proved to be sucessful and now replaces the old extra’s system which traditionally had patients experiencing long waits to see GPs after their booked surgeries. Part of our evidence base of success is that our patient A/E attendances are down over 6% and our emergency attendances are down over 12% since July 13 (when compared with the previous year).
What is NHS 111?
NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. In Yorkshire and the Humber, this service will be provided by Yorkshire Ambulance Service (YAS) NHS Trust. It has replaced the NHS Direct telephone service (0845 46 47), and will provide a general number for people to call when their need is urgent but not considered life-threatening (999). For further information please click on the 'Opening Hours' tab at the top of the page.
Patient Participation Group
We have just completed this year's PPG surveys so to view the results of our 2013/14 report please look in the 'Further Information' section, this outlines the patient survey results carried out by your PPG members. Your comments on the results or anything in the report are welcomed.
We always welcome new members to our PPG, so if you want to make a difference, get involved!
Network Development Framework (NDF)
This scheme is a way of investing in Practices to help relieve the pressures on the local hospitals by reducing A/E attendances and Emergency admissions, please see the Clinics and Services section for more details.
Notice of use of Patient Care Data
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other heqalth information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE CHOICE. If you are happy for your infomation to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us provide better care".
More information can be found here: www.nhs.uk/caredata
CQC Statement of Purpose
(Health and Social Care Act 2008)
For further information please click on number 1 & 2 in the right hand column.
Online Appointments and Prescriptions registration
Please phone the Surgery we will post out login details to your home address
Please note the box at the bottom of the prescription ordering page is for you to request which pharmacy you would like your prescription to be sent to.
(Site updated 15/08/2014)