Welcome to Friarwood Surgery Online
The doctors and staff at Friarwood surgery in Pontefract are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
All services are situated on the ground floor with access for wheelchairs.
Patient Participation Group - Open Day 22nd Oct 15
Representatives of the PPG will be in the surgerywaiting room (from 1.30 until 4pm) on the afternoon of Thursday 22nd Oct to support displays from various teams such as:
- The CCG Medicines Optimisation team who will talk to patients about the over use of anti biotics
- The Self Management team who will talk to patients about the various self help courses etc
- The Health & Well Being team who will talk to patients about how they can help patients with health & social problems
Risk profiling: how your NHS records are used
This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whetheryou need more help to manage your health. The service is called “risk profiling”.
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihood of a possible future hospital admission. The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.
The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times.
If you don’t want your information being used in this way, or have any other concerns, please contact the surgery on 01977 704777 and explain your preference to any of the reception team.
Friends & Family Test
From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Please feel free to offer us your opinion of how you think we measure up against these questions by clicking on the 'Friends & Family survey' tab at the right of the page .
PATIENT PARTNER PHONE SYSTEM (24hr pre-booking of appointments)
From Tuesday April 29th 2014 the surgery launched the Patient Partner automated phone system.
What is Patient Partner?
Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA's (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8am every morning.
How will it work?
When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.
When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.
On-Line pre-booking of appointments
To compliment the Patient Partner system above we have also made our pre bookable available on line via your own secure login to our website. You just need to register your interest with the practice and we will send out to you a temporary password and details how to login for the first time. All you have to do then is change your password and you will be able to look on line 24hrs a day for availability of our pre bookable appointments and secure your choice without having to phone the practice.
Please note: We cannot put every appointment we have on the above 24hr systems as we need to have some available for patients who need to be seen on the same day. Please be aware that we also have the ANP triage system (see below) which is available to all patients who have an urgent same day clinical need especially if/when all the pre bookable appointments have gone
Since Monday June 10th 2013 the surgery have operated a clinical call back system which has aimed to deal with same day patient clinical request needs.
How does it work?
When all our same day appointments have been booked, reception staff will offer patients a telephone call back from a clinician who will assess the clinical need of the patient’s request. The clinician will offer help and guidance for any minor illness etc, but may also decide to offer a same day appointment with the Nurse Practitioner or the on call GP if the request is deemed clinically urgent.
The pilot has proved to be sucessful and now replaces the old extra’s system which traditionally had patients experiencing long waits to see GPs after their booked surgeries. Part of our evidence base of success is that our patient A/E attendances are down over 6% and our emergency attendances are down over 12% since July 13 (when compared with the previous year).
What is NHS 111?
NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. In Yorkshire and the Humber, this service will be provided by Yorkshire Ambulance Service (YAS) NHS Trust. It has replaced the NHS Direct telephone service (0845 46 47), and will provide a general number for people to call when their need is urgent but not considered life-threatening (999). For further information please click on the 'Opening Hours' tab at the top of the page.
Patient Participation Group
To view the PPG agreed actions for 2014/15 please look in the 'Have your say' section, this outlines the action plan compiled by the surgery and agreed by your PPG members. Your comments on the actions or anything in the report are welcomed.
We always welcome new members to our PPG, so if you want to make a difference, get involved!
Network Development Framework (NDF)
This scheme is a way of investing in Practices to help relieve the pressures on the local hospitals by reducing A/E attendances and Emergency admissions, please see the Clinics and Services section for more details.
Notice of use of Patient Care Data
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other heqalth information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE CHOICE. If you are happy for your infomation to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us provide better care".
More information can be found here: www.nhs.uk/caredata
CQC Statement of Purpose
(Health and Social Care Act 2008)
For further information please click on number 1 & 2 in the right hand column.
Online Appointments and Prescriptions registration
Please phone the Surgery we will post out login details to your home address
Please note the box at the bottom of the prescription ordering page is for you to request which pharmacy you would like your prescription to be sent to.
(Site updated 19/10/2015)