Comments & Complaints

We welcome any suggestions or comments that you may have about our services. Put a note in the suggestion box in the waiting room, speak to one of the staff or the Practice Manager

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager Mrs Karen Chapman by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as quickly, and as amicably, as possible.

Independent advice and help with any complaint can be given by ICAS 

This is a free service and is available through the Citizens Advice Bureau. Citizens Advice Website

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.