Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 01977 704777 or visit our website and click on the blue box 'GP Online Service' – our opening hours are Monday to Friday 8am - 6.30pm

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

IMPORTANT INFORMATION

For the safety of other patients and staff at the Surgery, we are politely asking anyone who attends to ensure you are wearing a face mask/covering.  If you do not have a mask anything such as a scarf will be adequate. 

Many thanks for your continued support and co-operation

Face Covering Exemptions

Please see the Coronavirus section for details of how to get your own exemption card

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-servi

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

96% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

100% said they had trust in the professional they saw or spoke to

98% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

Confidentiality

red_locked_fileAccess to Your Medical Records

Information contained in your medical records is confidential.

Access within the practice and any information given to other clinicians (when we refer a patient to a hospital for example) is strictly on a 'need to know' basis.

We will only disclose personalised information from your records to any other party with your written consent and you have a right to see what information we pass on.

You have a right of access to your medical records. We are allowed to charge a small administration fee for this and also for any photocopies you request.

The practice is registered under the Data Protection Act and all our staff fully understand the importance of confidentiality and trust.

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

Notice of use of Patient Care Data

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other heqalth information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. 

YOU HAVE CHOICE. If you are happy for your infomation to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us provide better care".

More information can be found here: www.nhs.uk/caredata

 

Risk profiling: how your NHS records are used

Privacy notice

 This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whetheryou need more help to manage your health. The service is called “risk profiling”.

 

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihood of a possible future hospital admission. The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.

 

The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times.

 

If you don’t want your information being used in this way, or have any other concerns, please contact the surgery on 01977 704777 and explain your preference to any of the reception team.

 

 
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