Noticeboard

Update 29.11.21

Dear Patients, 

Due to unprecedented staff shortages, we are extremely busy at the moment and you may therefore have to wait longer than we would like for routine consultations. 

Please bear with us during busy times and help our staff by considering other options on offer such as the Community Pharmacy consultation Service. 

Please treat our staff with consideration and respect during this difficult time. 

Thank you

Friarwood Surgery Partners. 

Repeat Prescriptions

blue_yellowA doctor may agree for you to obtain your medication without always having to make an appointment. You can order a prescription for any such medication by:

  1. Post: enclosing the order slip from your previous prescription (marking the medication you require).
  2. In person: Again, using the order slip from your previous prescription and marking the medication you require.
  3. By E-Mail: You can email your request to wakccg.friarwoodscript-request@nhs.net don't for get to add your name and address to the email. 
  4. On-line: Using our on-line prescription request form - via the link at the top of this page. (Please see our legal disclaimer)
  5. EPS: The Practice has also gone live with the Electronic Prescribing Service (EPS) so all you need to do is fill in a form at your local (or any) Pharmacy to nominate them and it will be sent there for you to collect.  

Please note:

  • Repeat prescriptions cannot be ordered at any time over the weekend except using the on-line service. Prescriptions will be ready 48hrs from the next working day.
  • At least 48 hours' notice (two working days) is needed to have your prescription ready for collection. Many patients use this service so please help us by ordering as early as possible. Please leave 72hrs when requesting collection from a chemist and 5 working days when the chemist needs to deliver.
  • Every three/six months you will need to see a doctor to review and re-authorise your medication before another prescription can be given.
  • NOTE:   THE PRESCRIPTION PHONE LINE WILL CEASE ON 4th APRIL 2016.

    In line with a new NHS Patient Safety Program, the Doctors at Friarwood Surgery have agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service on 4th April 2016 and has been made entirely in the interest of patient safety.

    Why Are We Changing?

    Our new systems will be safer for patients.

    Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.

    Written requests avoid potential confusion and medication errors.

    In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.

 
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