Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 01977 704777 or visit our website and click on the blue box 'GP Online Service' – our opening hours are Monday to Friday 8am - 6.30pm

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

IMPORTANT INFORMATION

For the safety of other patients and staff at the Surgery, we are politely asking anyone who attends to ensure you are wearing a face mask/covering.  If you do not have a mask anything such as a scarf will be adequate. 

Many thanks for your continued support and co-operation

Face Covering Exemptions

Please see the Coronavirus section for details of how to get your own exemption card

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-servi

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

96% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

100% said they had trust in the professional they saw or spoke to

98% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

Nurse Practitioners

The Practice currently has four Nurse Practitioners who have specialist skills and experience.

They all run their own clinics and can offer assessment and advice on minor illnesses, minor injuries, home care, and medication available from the chemist without a prescription, and a wide range of other medical issues.

Nurse practitioners are qualified experienced nurses, educated up to a Masters degree level, who work as independent, autonomous practitioners.

Nurse practitioners training enables them to:

  • Perform an in-depth clinical physical examination
  • Initiate investigations where necessary
  • Reach a diagnosis
  • Advise on treatments and where necessary prescribe medication for acute problems
  • Refer to other members of the healthcare team where appropriate or necessary.

The Nurse Practitioners are available daily as part of Clinician Call Back and by appointment on request.

Nurse Practitioners are able to prescribe independently. A Doctor is always available to review you if the Nurse Practitioner feels it is necessary.

Mrs Michelle Nash (Partner & Nurse Team Leader) (f)

Michelle is the Nursing Team leader and started with the practice 4th November 2013, she is also part of a team of 3 Nurse Practitioners who provide the clinical call back service. Michelle is a highly qualified salaried Partner at our surgery and was awarded the prestigious Queens Nurse award in late 2016.

Ms Sheryl Priestly (f)

Sheryl started with the practice on the 4th Sept 2013 and is part of the a team of 3 Nurse Practitioners who provide the clinical call service.

Mrs Helen Camplin (f)

Helen started with the practice in June 2013 and provides support to complete long term conditions care plans for our patients. Helen is also part of the NP triage team  

Nurses

You can make an appointment with one of our four practice nurses when appropriate. Their numerous tasks include:

  • Immunisations
  • Dressings and removal of stitches
  • Ear syringing
  • Clinics to monitor blood pressure, asthma and diabetes

They also assist the doctors in minor surgery and are always available to offer professional advice.

Appointments may be made by telephoning the surgery after 10.00am each day.

Telephone enquiries are available with the Practice Nurse, the receptionist will take your number and the nurse will call you back.

Lyndsey Taylor (f)
RGN Certificate in Practice Nursing. Diploma in Asthma
Karen McPhee (f)
Shelley Chapman (f)
Miss Amy Hinchliffe (f)

Healthcare Assistants

Mrs Deborah Kennedy (f)
Mrs Sarah Jowsey (f)

Phlebotomists

Mrs Hazel Howdle (f)

Works Monday to Friday each morning 8.30am til 12 noon.

 
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