Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Friends and Family
What is the Friends and Family test?
Since its launch in 2013, more than 10 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.
How does it work?
When you complete your treatment or are discharged from a service, you’ll often be invited to complete the FFT. You may be asked while you are still on the premises to fill out a Paper questionnaire and place it in the box. Text messages will be sent out and you can use the link to the right hand side or click the below image.
How will the results be used?
Service providers will gather the results and analyse them rapidly to see if any action is required. The responses to the FFT question will be used to create an overall score, which will be published on this website. The comments, however, are retained by the service, to pass on to staff and managers
If you would like to fill out a questionnaire for yourself please see below;
NHS Friends and Family
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Thank you for completing our Friends and Family Test.
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Page last reviewed: 19 October 2025
Page created: 29 May 2024
Page created: 29 May 2024